Cloud PBX

With your business communications ‘Cloudised’, you can work smarter anywhere.

Start from $15 per user/month

  • Future- proof Phone System
  • Centralised Management Platform
  • Geographical Flexibility
  • Advanced PBX Features - Softphone Apps available

Important things about 111 emergency call

In November 2020, the Commerce Commission published the 111 Contact Code to ensure that vulnerable consumers can contact emergency services in the event of a power failure at their premises.

The Code requires retail landline service providers to inform customers which telecommunications technologies and devices may not work in the event of a power failure, how they can protect themselves, and where to go for support.

What Services are affected?

Fibre and fixed wireless will not work in the event of a power failure unless you have a backup power supply, so if your landline is supplied over these technologies you will not be able to use it to contact the 111 emergency service during a power cut.

Certain devices at your premises, such as cordless phones and medical alarms without an inbuilt battery, may also not work in the event of a power failure without a backup power supply, so you may not be able to use them to contact the 111 emergency service during a power cut.

We recommend keeping a charged mobile phone on hand to ensure you have means of contacting the 111 emergency service in the event of a power failure at your premises.

Please be aware that the 111 code does not cover any medical services and/or alarms - such as those provided by St John - you may have installed in your home. Please talk to the provider of these services if you have any concerns about their reliability.

Who is a vulnerable consumer?

The code defines a vulnerable consumer as someone who is at particular risk of requiring the 111 emergency service and does not have a means for contacting the 111 emergency service that can be operated for the minimum period in the event of a power failure.

How do I get my account listed as Vulnerable?

You can apply to be listed as a vulnerable consumer if someone at your premises relies on your landline connection for medical, safety, or disability reasons by click here or emailing us at this address vulnerable@unicomnz.com

If your application is successful we will send you an appropriate means of contacting the 111 emergency service in the event of a power failure at your premises at no cost.

We will not deny or cease supply of a retail landline service on the basis that we know, or suspect, a consumer is, or may become, a vulnerable consumer.

Please email us at vulnerable@unicomnz.com or contact us here if you have any concerns about the information provided, or if you have any sort of complaint about this process.

If you remain dissatisfied with the outcome of your case, then you can refer your complaint to the Telecommunications Dispute Resolutions Scheme (TDR). TDR provides a free and independent service for residential and small business customers and engages with UnicomNZ to find a resolution on your behalf. The account holder can raise a dispute with the TDR on their own behalf or that of another member of the same residential household.

If you believe UnicomNZ is actively being negligent in its responsibilities under the 111 Contact Code you can contact the Commerce Commission directly at contact@comcom.govt.nz. Please note their primary course of action will be to refer the matter to the TDR.

For more information, please read the document.

Budget Friendly and Future Proof Cloud-based Phone System

With UnicomNZ Cloud PBX, all you need is a VoIP – enabled phone/softphone and you are ready to go. We perform all updates and maintenance to keep the system up to date.

New users can be added at any time as needed. UnicomNZ charges on a simple per-user basis so that you only pay for what you need and have a business phone system that grows with you.

Unified Communications as a Service

Designed for SMBs, UnicomNZ Cloud PBX delivers enterprise-grade business communications features along with advanced UC capabilities, bringing a solid, reliable and affordable Cloud VoIP solution.

Geographical Flexibility for Multi-site Organizations

With UnicomNZ cloud-based phone system, you are able to unify the headquarter with remote offices and a handful of teleworkers within a single PBX system, giving geographically dispersed employees the same features and continuity as in-house users

Ready for the future?

Cloud PBX Features at a Glance

UnicomNZ Cloud PBX comes with all the functionality, flexibility and reliability that you need to support your growing business.

Call Forwarding
Attended transfer
Speed Dial
Call Recording
Call Detail Records (CDR)
Conference
Voicemail
Ring Group
Music on Hold
Auto Attendant (IVR)
Call Forwarding
Attended transfer
Speed Dial
Call Recording
Call Detail Records (CDR)
Conference
Voicemail
Ring Group
Music on Hold
Auto Attendant (IVR)
Cloud PBX

Advanced PBX Features

Features like Auto Attendant, Queue, Conference, and more are all included in our cloud PBX solution without extracosts.
Cloud PBX

Future-proof Phone System

New users can be added as needed. Your customers will have a business phone system that grows with them.
Cloud PBX

High Compatibility

UnicomNZ Cloud PBX is compatible with worldwide SIP trunks and mainstream IP phones.
Cloud PBX

Geographical Flexibility

Multi-site Organizations can unify head- quarters, branches, and teleworkers within a single cloud PBX system.

Choose your Subscription

(All subscriptions come up with full Cloud PBX features)

Standard Subscription

$
15/m

Cloud PBX License

  • Sip Trunk (Concurrent call)
  • Cloud PBX Licence & Voice Line
  • VOIP DDI
  • Full Cloud PBX Features
  • Free Installation
  • Free User Training

Essentials Subscription

$
30/m

Cloud PBX License

  • Sip Trunk (Concurrent call)
  • Cloud PBX Licence & Voice Line
  • VOIP DDI
  • Unlimited NZ/OZ Calling
  • Full Cloud PBX Features
  • Free Installation
  • Free User Training
  • Unlimited NZ/OZ Calling

Choose your Hardware

Phone Model Photo Price
(Monthly Rental)
Price
(One-off Purchase)
UnicomNZ Standard
IP Phone
$8.00/m $150.00
UnicomNZ Elite
IP Phone
$9.00/m $180.00
UnicomNZ Premium
IP Phone
$10.00/m $200.00
VOIP DECT Base with
Cordless Phone
$10.00/m $200.00

Want to know what’s the best for your business, and more hardware options?

Or no hardware needed?

Voice

Additional Features
Auto Attendant (IVR) per IVR $10.00
Virtual Number per number/text $10.00
Softphone License for Mobile device (IOS & Android) per license $5.00
Biz Fax to Email per Fax $10.00
Biz Toll Free Line per number $15.00
POE Gigabyte Smart Switch per unit $20.00(24M)
Alternative numbers (DDI) per number $5.00
Alternative numbers (DDI Block of 10) per block $20.00

Terms and conditions apply. Prices exclude GST.

Calling Bundles Add bundles to reduce call costs, you can buy multiple bundles
500 Minutes NZ Anywhere Calling $30.00/mth
1000 Minutes NZ Anywhere Calling $50.00/mth

Terms and conditions apply. Prices exclude GST.

Features List
Personal User Features Description
Call Pickup When there is a phone call but no answer, other colleagues can use their own phone to quickly connect to other colleagues' desk calls.
Hunt Groups Calls can ring simultaneously on many phones at the same time, or can call on the next phone in a group if someone is busy.
Call Forwarding Transfer the call to another destination, for example, a mobile phone, a voice mail box, or another phone number.
Call Waiting During the phone call connection, when there is the second call in, user can choose to hold on the first call and pick up the second call.
Call Conferencing Base on the model of the IP phone, this feature can supports three parties, six parties or multi-party communication at same time.
Call Transfer (Attendant & Blind Transfer) User can transfer one incoming call to another IP Phone or cell phone through a function key on the IP Phone.
Call Divert When the IP Phone is damaged due to unforeseen causes, it can directly transfer the incoming call to the specified fixed phone or phone number through the cloud server instead of the client extension.
Call Hold Active calls can be put on hold while other calls are made, users can toggle between both calls.
Call History View a history of calls on the IP desk phone.
Call Return Users can return a call from their call history on the IP desk phone.
Follow Me Users can set up office phone calls to their mobile phones and avoid missing important calls after leaving the office.
Voice Mail The voice mail box, the user can inquire the message information in the voice mail box.
Caller ID The call number is displayed.
Do Not Disturb Free of interruption, automatically block incoming call when function is turned on.
Define Business Hours Users can set working hours. Users can listen to voice messages or transfer to Mobile phones when call in occur at after-working hours.
Call Detail Record Call log
Speed Dial Users can dial a 2-Digit code for up to 8 numbers from their IP Desk Phone.
Term (admin) Features Description
Distinctive Ringtone Characteristics of the bell.
Multilevel IVR Variable voice navigation system (multi-level, multi-option)
PIN User User permission restriction
Remote Extensions The number of extension is unlimited and easy to expand.
Unlimited Extension The number of extension is unlimited and easy to expand.
Ringing Group Set up different user groups (e.g. Sales, marketing, accounting)
Music on Hold Music is played automatically when the call is suspended.
Voice Mail to Email Voicemail is sent to a User defined email address in .wav format
Term (admin) Features Description
Distinctive Ringtone Characteristics of the bell.
Multilevel IVR Variable voice navigation system (multi-level, multi-option)
PIN User User permission restriction
Remote Extensions The number of extension is unlimited and easy to expand.
Unlimited Extension The number of extension is unlimited and easy to expand.
Ringing Group Set up different user groups (e.g. Sales, marketing, accounting)
Music on Hold Music is played automatically when the call is suspended.
Voice Mail to Email Voicemail is sent to a User defined email address in .wav format